Rogers — Lines Crossed
by Daniel Menjívar • #technologyI called Rogers today (*611) and waited on hold for about twenty minutes. I was trying to change Michelle’s My5 numbers. After twenty minutes on hold, I got to speak to a customer from Whitby, Ontario. Somehow the lines got crossed so we both had a short conversation and then had to call back Rogers and wait on hold again…
How does that happen? Weird.